Hermès Client Experience Host (Part-time, Saturdays)

Hermès Sellier operates the retail network of Maison Hermès, a globally recognised luxury house distinguished by artisanal mastery across leather goods, ready-to-wear, silk, horology and jewellery. The retail division upholds the brand’s standards of craftsmanship, exclusivity and refined client service, maintaining a network of flagship boutiques and an e-commerce presence in France.

1. Welcome clients with a warm, discreet hospitality and act as a ‘Maître de Maison’ for the entire store.
2. Guide customers to the relevant department and ensure a seamless handover to sales advisors.
3. Provide high‑end beverage service to clients, manage beverage stock and maintain hospitality areas to luxury standards.
4. Support omnichannel client journeys (web-to-shop, remote sales, shop-to-shop) and assist with remote purchasing processes.
5. Build and sustain relationships with VIP and regular clients through attentive clienteling and knowledge of their preferences.
6. Collect and escalate client feedback to drive continuous improvement in the in-store experience.
7. Recognise and apply appropriate protocols for high-profile personalities and manage queuing or waiting for high-volume departments.
8. Provide ad hoc support for store needs and contribute to a fluid, team-based service delivery.

1. Experience in luxury retail welcome roles or high-end hospitality; beginners accepted.
2. Excellent spoken communication and elocution.
3. Fluent English; strong command of French is expected for in-store interaction.
4. Highly professional demeanour with proven discretion and respect for client confidentiality.
5. Service-oriented, rigorous, available for Saturday shifts and able to work as part of a team.
6. Dynamic, enthusiastic and polyvalent — able to multitask in a fast-paced boutique environment.

1. High-end hospitality and service protocol
2. Omnichannel client accompaniment (web-to-shop, remote sales, shop-to-shop)
3. VIP clienteling and relationship management
4. Beverage service and front-of-house stock oversight
5. Client feedback collection and escalation
6. Excellent interpersonal and verbal communication

Beginners accepted; prior experience in luxury retail front-of-house or five‑star hospitality is advantageous and will be considered a strong asset.

No formal degree required. Vocational training in hospitality, customer service or luxury retail is a plus.

The Maison prizes artisanal excellence, discretion and a meticulous approach to client service. The in-store culture emphasizes teamwork, continuous refinement of the guest experience and respect for the brand’s heritage and craftsmanship.