Hermès Casual Sales Associate

Hermès is a family-owned French luxury house celebrated for exceptional artisanal know‑how and timeless creations across leather goods, silk, ready‑to‑wear and accessories. The Maison places craft, quality of materials and meticulous finish at the centre of its identity and offers roles that require refined client service and respect for traditional techniques.

1. Deliver exceptional face‑to‑face client service and act as an ambassador of the Hermès brand within the Pacific Fair boutique.
2. Support daily boutique operations including merchandising, maintaining presentation standards and housekeeping to Hermès image guidelines.
3. Drive sales activities through proactive clientelling, personalised service and follow‑up to build long‑term client relationships.
4. Assist with receiving, handling and replenishment of stock and support inventory control procedures as required.
5. Work within a 7‑day roster (including weekends) on a casual basis and flex to cover peak trading periods and boutique events.
6. Collaborate with the sales team to meet boutique targets and participate in boutique‑led activities and promotions.

1. Minimum 1 year of retail or customer service experience (preferably in luxury retail).
2. Right to work in Australia.
3. High standard of personal presentation and professional grooming appropriate to a luxury environment.
4. Strong interpersonal and verbal communication skills with proven ability to build rapport and trust with clients.
5. Demonstrated organisational skills and ability to operate in a fast‑paced, evolving retail environment.
6. Team‑oriented attitude and alignment with the values and craftsmanship of the Hermès Maison.

1. Retail sales and clientelling
2. Customer service and relationship management
3. Visual merchandising and store presentation
4. Organisation and time management
5. Verbal communication
6. Team collaboration
7. Adaptability in a fast‑paced retail environment
8. Product knowledge and sensitivity to artisanal craft

Minimum one year of retail or customer service experience, with a proven sales record preferred; prior luxury retail experience is advantageous.

Hermès fosters a craft‑centred, respectful workplace that prizes artisanal expertise and long‑term client relationships. The Australian Maison emphasizes inclusion and individuality—promoting a diverse workforce and a supportive environment where team members are encouraged to be authentic.