Hermès Brand Ambassador — Fragrance & Beauty

Hermès Parfums & Beauté is the fragrance and beauty division of the Hermès luxury house, part of the Hermès International group. Renowned for an exacting approach to craftsmanship and aesthetics, the brand delivers refined, artistic fragrance and beauty collections and operates within prestigious retail environments and flagship locations worldwide.

1. Greet and engage an international clientele on the store floor, delivering warm, discreet and personalised service.
2. Conduct consultative sales conversations to assess customer needs and recommend fragrance, skincare and makeup solutions.
3. Demonstrate product knowledge through sampling, application and storytelling to evoke the house’s identity and heritage.
4. Achieve sales targets with enthusiasm and provide high-quality after-sales care to build client loyalty.
5. Maintain counter presentation, hygiene and stock accuracy; manage labelling, inventory and basic merchandising tasks.
6. Implement point-of-sale and promotional displays according to operational marketing guidelines.
7. Share best practice, product knowledge and selling techniques with colleagues and contribute to a collaborative team environment.

1. Minimum 3 years’ experience in luxury beauty and/or fragrance retail, preferably at a department store counter or boutique.
2. Fluent in English; additional languages are advantageous for serving international clients.
3. Strong consultative selling, clienteling and interpersonal skills with proven ability to close sales.
4. Impeccable personal grooming and a consistently high standard of presentation.
5. Ability to convey product stories and imagery through engaging verbal presentation.
6. Availability to work part-time (2 days per week), including peak trading periods and weekends as required.

1. Fragrance and skincare product knowledge
2. Consultative selling and clienteling
3. Point-of-sale operations
4. Visual merchandising and counter presentation
5. Storytelling and sensory selling
6. Cross-selling and after-sales service

Minimum three years’ proven experience in luxury beauty or fragrance retail, ideally on a high-profile department store counter serving an international clientele. Demonstrable track record in consultative selling, sampling and achieving sales objectives within a boutique or counter environment.

No formal degree required; secondary education plus vocational training or certification in beauty/cosmetology or retail sales is desirable.

Hermès Parfums & Beauté operates within the broader Hermès ethos of craftsmanship, subtlety and creativity. The workplace emphasises refined client service, collegial mentorship and meticulous presentation, offering employees the chance to represent a heritage luxury brand in high‑profile retail settings.