Hermès After‑Sales Logistics Assistant (Apprenticeship)

Hermès Sellier is the commercial and manufacturing arm of the Hermès luxury house, responsible for the movement of finished goods and after‑sales flows to stores worldwide. The role sits within Hermès Commercial — Central Supply & After Sales, a division focused on logistics, customs, transport and post‑sale services that support the brand's retail network.

1. Monitor and process special logistic flows (quality recalls, business returns) and manage follow‑up actions.
2. Coordinate inter‑site product transfers and manage inventory movements related to after‑sales operations.
3. Prioritise tasks, manage operational contingencies and ensure continuity of service during incidents.
4. Track and escalate IT anomalies: manage tickets and liaise with IT and operational stakeholders to resolve system issues.
5. Act as first‑line operational support for day‑to‑day events (equipment failure, process disruptions) in coordination with relevant departments.
6. Drive continuous improvement of logistics processes and contribute to short‑ and medium‑term projects.
7. Optimise storage layouts and workstation organisation to increase operational efficiency.
8. Design and implement performance indicators and build reporting dashboards to monitor after‑sales KPIs.

1. Registered apprentice or student in a recognised apprenticeship program in logistics, supply chain, operations management or equivalent vocational training.
2. Strong organisational rigour with proven ability to prioritise and manage multiple tasks.
3. Methodical attention to detail and reliability in execution.
4. Good IT literacy and comfort handling ticketing systems and spreadsheet reporting.
5. Collaborative team player with a service orientation and clear communication skills.

1. After‑sales and returns handling
2. Logistics operations and inter‑site transfers
3. Incident management and first‑line IT ticket follow‑up
4. Process improvement / continuous improvement
5. KPI design and dashboard construction
6. Operational prioritisation and contingency management
7. Proficiency with standard office software and reporting tools

No prior professional experience required; beginners and students in apprenticeship programs are accepted. Relevant internships or coursework in logistics, supply chain or operations are advantageous.

Enrolment in a recognised apprenticeship or vocational program (Bachelors or equivalent) in logistics, supply chain, transport, operations management or a related field.

Hermès fosters a culture of craftsmanship, operational excellence and long‑term development, where attention to detail and respect for colleagues are core values. The workplace emphasises mentoring and professional training, making it suitable for apprentices seeking hands‑on experience within a premium luxury environment.