Hermès After-Sales Service Specialist

Hermès, a renowned luxury brand, is part of the esteemed Hermès Group. Known for its exquisite craftsmanship and timeless elegance, Hermès offers a prestigious work environment where creativity and tradition blend seamlessly. As an employer, Hermès values its employees' contributions to maintaining its legacy of excellence.

1. Manage administrative aspects of after-sales service requests using the HCare mobile tool.
2. Perform initial diagnostics on products submitted for repair.
3. Ensure administrative follow-up of service requests, including timelines, quotes, and communication with workshops and clients.
4. Coordinate with local artisans and the central after-sales service team in Bobigny.
5. Inspect products post-repair to ensure quality standards are met.
6. Act as the liaison between clients and the store to strengthen the relationship between after-sales service and sales.
7. Support sales advisors with after-sales service knowledge and promote the department within the store.

1. Diploma equivalent to Bac +2 or successful experience in sales or service industries.
2. Proficiency in written and spoken communication.
3. Empathetic and solution-oriented approach.
4. Dynamic, enthusiastic, and excellent interpersonal skills.
5. Comfortable with IT tools and software.
6. Ability to handle both front and back office tasks.
7. Interest in challenges, service, and sales.
8. Team spirit and collaborative mindset.
9. Fluent in English.

1. HCare mobile tool
2. IT proficiency
3. Customer relationship management

Minimum of 1 year of experience in sales or service industries.

Diploma equivalent to Bac +2 or higher.

Hermès fosters a culture of excellence and innovation, where employees are encouraged to uphold the brand's rich heritage while contributing to its modern evolution. The workplace is characterized by a commitment to quality and a supportive environment that values creativity and teamwork.