Hamilton eCommerce Specialist

Miami • USA

Thursday, January 9, 2025

Hamilton, a prestigious brand within The Swatch Group, is renowned for its innovative and high-quality timepieces. As part of The Swatch Group, a global leader in the watchmaking industry, Hamilton benefits from a rich heritage and a commitment to excellence. The Swatch Group is dedicated to fostering a diverse and inclusive workplace, promoting environmental sustainability, and offering exceptional career opportunities across its brands.

1. Maintain and update the product catalog to optimize upsells, cross-sells, and merchandising on the website.
2. Audit and analyze website channels daily to ensure accuracy, currency, and error-free content.
3. Manage and implement updates and improvements for on-site merchandise, considering new collections, stock availability, and customer experience features.
4. Assist with product launches across all eCommerce channels, ensuring timely updates of product uploads, copy, and banners.
5. Manage website inventory and replenishment to ensure optimal stock levels.
6. Troubleshoot technical issues to enhance customer experience.
7. Collaborate with Customer Service and IT teams for order management.
8. Support testing and development of eCommerce platform enhancements and functionality.
9. Conduct cross-browser and cross-platform content testing.
10. Assist with Amazon functions, including product launches, merchandising, and customer inquiries.
11. Leverage Google Analytics to prepare monthly reports on market trends, sales, and opportunities.
12. Generate monthly reports from various data sources to assess eCommerce performance.

1. Bachelor’s Degree or equivalent experience.
2. Minimum of 3-5 years of relevant experience in eCommerce.
3. Basic knowledge of HTML/CSS.
4. Experience with CMS management, preferably Magento.
5. Understanding of SEO, Google Ads, and Google Analytics.
6. Proficiency in Excel and PowerPoint.
7. Excellent proofreading and fact-checking skills.
8. Strong interpersonal and written communication skills.
9. Knowledge of the watch/jewelry industry is highly desired.
10. Self-starter with strong ownership and ability to work autonomously.
11. Understanding of responsive coding/design.
12. Basic proficiency with SAP (ERP) is desired.

1. Strong organizational and project management skills.
2. Problem-solving abilities and multi-tasking in a fast-paced environment.
3. Flexibility with changing deadlines.
4. Ability to prioritize projects within budget guidelines.
5. Excellent presentation and facilitation skills.
6. Team-focused with the ability to collaborate across departments.
7. Adaptability to work across multiple time zones.

A minimum of 3-5 years of relevant experience in eCommerce, with a focus on website management and digital marketing strategies.

Bachelor’s Degree or equivalent experience.

The position offers excellent health, dental, and vision insurance, a 401(k) plan with employer match, company-paid life insurance and long-term disability, generous PTO, and employee product discounts.

The Swatch Group fosters a dynamic and inclusive culture that values diversity and sustainability. Employees are encouraged to innovate and collaborate, contributing to the brand's legacy of excellence in the watchmaking industry.