Guerlain Senior Retail Operations Executive

Shanghai • China

Saturday, February 28, 2026

Guerlain, a prestigious name in the luxury perfumes and cosmetics sector, is part of a larger conglomerate renowned for its commitment to excellence and innovation. As an employer, Guerlain offers a dynamic environment where creativity and operational precision are equally valued, providing employees with opportunities to contribute to the brand's storied legacy.

1. Ensure frontline operations comply with local regulations and Group/Brand standards.
2. Conduct on-site audits to observe operations and identify execution gaps.
3. Collect, analyze, and validate field documents to verify compliance and guide improvements.
4. Design, document, and maintain clear, actionable SOPs reflecting market dynamics and regulatory requirements.
5. Identify opportunities for operational efficiency and lead initiatives to standardize best practices.
6. Participate in retail-related projects and cross-brand task forces.
7. Prepare and deliver data-driven reports and presentations to various stakeholders.

1. Bachelor's degree or above.
2. 5+ years of experience in retail operations or audit firms; compliance background preferred.
3. Professional proficiency in English and Chinese.

1. Strong communication and coaching abilities.
2. Proficient in issue identification, root-cause analysis, and developing corrective action plans.
3. Detail-oriented with strong logical skills.
4. Proficient in Excel, PowerPoint, and major database software.
5. Willingness to travel as required.

A minimum of 5 years in retail operations or audit firms, with a preference for candidates with a compliance background.

Bachelor's degree or higher.

Guerlain offers a comprehensive benefits package, including opportunities for career advancement and professional development within a globally recognized luxury brand.

Guerlain fosters a culture of excellence, innovation, and collaboration. The company values diverse perspectives and encourages employees to embrace new ideas and approaches, ensuring a dynamic and inclusive workplace.