Guerlain Private Sales Manager

Tokyo • Japan

Thursday, January 30, 2025

Guerlain, a distinguished name in the luxury fragrance and cosmetics industry, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Guerlain offers a unique opportunity to work within a prestigious brand that values innovation, heritage, and excellence. Employees are encouraged to cultivate their talents and contribute to the brand's legacy of luxury and sophistication.

1. Serve as the Guerlain ambassador for Gaisho teams, building a network and educating them about the brand.
2. Conduct brand inductions and organize Guerlain experiences such as facials, fragrance consultations, and makeup services to engage Gaisho teams.
3. Establish and maintain strong relationships with department store Gaisho teams, negotiating and coordinating events to promote Guerlain.
4. Plan, organize, and host VIC events, acting as the primary host and salesperson.
5. Coordinate with HQ teams in Paris to organize Paris experiences for both department store Gaisho teams and VIC customers, if proficient in English.
6. Collaborate with the retail marketing team to plan, organize, and host brand partnership initiatives aimed at recruiting new VIC customers.
7. Manage customer relationships throughout the entire process, from initial welcome to sales closing.
8. Work closely with counter managers and the CRM team to gain a deeper understanding of top VIC customers' lifestyles, preferences, and purchase histories.
9. Develop and implement personalized approaches to enhance customer engagement and satisfaction.
10. Plan and execute exclusive events and experiences for high-value customers, ensuring a memorable and luxurious experience.
11. Coordinate all aspects of event logistics, including venue selection, guest invitations, and on-site management.
12. Drive sales through personalized service and relationship management.
13. Monitor and analyze sales performance, providing regular reports and insights to senior management.
14. Develop and implement strategies to achieve sales targets and enhance customer loyalty.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Minimum of 5 years of experience in luxury retail, sales, or a related field.
3. Proven track record of managing high-value customer relationships and driving sales.
4. Strong communication and interpersonal skills.
5. Exceptional organizational and event planning abilities.
6. Proficiency in English (preferred for coordination with HQ teams in Paris).
7. Passion for the Guerlain brand and its products.

1. Strong communication and interpersonal skills.
2. Exceptional organizational and event planning abilities.
3. Proficiency in English (preferred for coordination with HQ teams in Paris).
4. Ability to manage high-value customer relationships.
5. Sales and performance management skills.

A minimum of 5 years of experience in luxury retail, sales, or a related field is required.

Bachelor's degree in Business, Marketing, or a related field.

Guerlain offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH Group.

Guerlain fosters a culture of luxury, innovation, and excellence, where employees are encouraged to embrace creativity and contribute to the brand's esteemed legacy. The workplace environment is dynamic and collaborative, with a focus on delivering exceptional customer experiences.