Guerlain Fragrance Training Manager

Tokyo • Japan

Thursday, January 30, 2025

Guerlain, a distinguished name in the realm of perfumes and cosmetics, is part of the illustrious LVMH Group, renowned for its commitment to luxury and innovation. As an employer, Guerlain offers a dynamic environment where creativity and excellence are at the forefront, providing employees with the opportunity to contribute to a legacy of elegance and sophistication.

1. Develop and implement comprehensive training programs to enhance the productivity of Beauty Ambassadors and Experts, aligning with Guerlain Academy guidelines.
2. Establish an annual training calendar in coordination with marketing strategies and headquarters' directives.
3. Facilitate Guerlain Academy modules and brand workshops for MBC retailers.
4. Conduct interactive training sessions using diverse methodologies, including in-person workshops and online webinars.
5. Design engaging training materials covering fragrance knowledge, sales strategies, and brand storytelling.
6. Assess training needs regularly and tailor programs to address skill gaps.
7. Conduct strategic counter visits for on-the-job training and guide counter managers.
8. Support event execution by coaching sales teams on product knowledge and customer interactions.
9. Collaborate with Marketing, Digital, and Sales teams to align training with brand strategy.
10. Oversee fragrance training programs and manage budgets effectively.

1. Bachelor’s degree in Education, Business, Marketing, or a related field.
2. Proven experience in training and development, preferably within the fragrance or cosmetics industry.
3. Minimum 5 years of relevant experience.

1. Excellent communication and presentation skills.
2. Strong organizational and time management abilities.
3. Proven customer service expertise.
4. Problem-solving capabilities.
5. Proficiency in computer applications, including Microsoft Office Suite.
6. Fluency in Japanese (Business – Native) and English (Intermediate – Business).

A minimum of 5 years of experience in training and development, with a preference for candidates who have worked within the fragrance or cosmetics industry.

Bachelor’s degree in a related field (e.g., Education, Business, Marketing).

The role offers a hybrid working mode, allowing for a balance between remote and in-office work, fostering flexibility and work-life harmony.

Guerlain fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury. The workplace is collaborative, with a strong emphasis on strategic thinking and personal growth, ensuring that all team members are aligned with the brand's vision and values.