Guerlain Fragrance Training Manager

Guerlain is a storied French maison renowned for its perfumery and luxury cosmetics, operating within the LVMH group. The brand combines artisanal know‑how with refined innovation to deliver high‑end fragrances and beauty products and places a strong emphasis on heritage, craftsmanship and elevated client experiences.

1. Design and implement comprehensive training curricula for Beauty Ambassadors and Fragrance Experts, aligning annual training calendars with marketing activities and HQ guidelines.
2. Deliver engaging training across modalities (in‑person workshops, webinars, on‑the‑job coaching), including expert Master Classes and Guerlain Academy modules.
3. Develop and maintain training materials and digital learning content, and support upkeep of digital platforms such as Be Guerlain.
4. Assess training effectiveness and individual performance; run assessments for the Expert programme and tailor interventions to close skill gaps.
5. Conduct strategic counter visits to coach sales teams, advise Counter Managers on counter management, and support retail activations and on‑site events.
6. Collaborate closely with Marketing, Digital and Sales teams and retail partners to ensure consistent brand messaging and to integrate product launches into training.
7. Manage the fragrance training budget, track expenses, and oversee onboarding programmes for new hires.

1. Bachelor’s degree in Education, Business, Marketing or a related discipline.
2. Minimum five years’ experience in training and development, ideally within fragrance or cosmetics and luxury retail environments.
3. Proven ability to design curricula and deliver adult learning programmes, including Master Classes and on‑the‑job coaching.
4. Excellent communication and presentation skills with demonstrated public‑speaking confidence.
5. Strong organisational, project‑management and time‑management capabilities.
6. Proven customer service orientation and ability to translate commercial objectives into practical selling behaviours.
7. Experience working cross‑functionally with Marketing, Sales and Retail partners.
8. Japanese: business/native level (JLPT N1). English: business‑level (TOEIC ~650 or TOEFL iBT ~71).
9. Proficiency in Microsoft Office Suite and comfort using digital learning tools.

1. Be Guerlain
2. Guerlain Academy
3. Microsoft Office Suite

At least 5 years of progressive experience in L&D or retail training within the fragrance, beauty or luxury retail sectors, including hands‑on counter coaching, event support and programme management.

Bachelor’s degree in Education, Business, Marketing or related field.

Guerlain blends heritage craftsmanship with contemporary luxury, fostering a workplace that values finesse, creativity and excellence in client experience. The environment encourages cross‑disciplinary collaboration, professional development and a rapid elevation of brand standards.