Guerlain Education Manager

New York • USA

Wednesday, March 5, 2025

Guerlain, a prestigious brand within the LVMH Group, is renowned for its rich heritage in perfumes and cosmetics. As part of LVMH, Guerlain benefits from the conglomerate's global reach and commitment to excellence, innovation, and luxury. The brand is dedicated to crafting exceptional products and experiences, making it a distinguished employer in the luxury fashion industry.

1. Oversee and manage all education seminars, including seasonal school sessions and selling ceremony trainings.
2. Lead and manage the Digital Training platform, ensuring effective implementation and utilization.
3. Manage, implement, and lead the education and event strategy as directed by the Head of Client Experience.
4. Analyze existing education programs to ensure alignment with market needs and make necessary adjustments.
5. Propose and develop education solutions aimed at improving key performance indicators (KPIs).
6. Adapt global education content to meet specific business needs.
7. Manage the education budget in accordance with guidelines provided by the Head of Client Experience.
8. Gather, analyze, and report all necessary KPIs to share with New York Office (NYO) and Headquarters (HQ).
9. Drive training and retail excellence for the region, implementing solutions that deliver elevated and consistent training and store performance.
10. Collaborate with Paris Maison HQ to deliver training solutions that support luxurious brand experiences.
11. Plan, coordinate, and execute seasonal training seminars for various teams including Beauty Ambassadors and the US Field Sales Team.
12. Dedicate 60% of time to fieldwork, working alongside BAs of each retailer.
13. Develop strong relationships within the Maison and with all levels of store management teams and BAs.
14. Identify learning or behavior gaps and develop tailored training tools and solutions.
15. Collaborate with the field team to deliver exceptional events, utilizing skilled storytelling and engaging presentations.
16. Partner with various NYO teams to ensure cohesion with overall retail excellence standards.

1. Minimum 5 years of related field experience in training and events.
2. Proven ability to develop strong relationships with various departments to elevate training and maximize sales.
3. Exceptional people skills to drive training and events across the organization.
4. Strong strategic, creative, interpersonal, organizational, and communication skills.
5. Ability to thrive in a fast-paced, rapidly changing, and customer service-oriented environment.
6. Highest levels of professionalism, calm under pressure, and operate with a high level of integrity at all times.
7. Strong business acumen, analytical skills, and strategic ability.
8. Experience in data support and streamlining reporting processes.
9. Team player with a collaborative mindset.
10. Flexibility for domestic travel and working hours to meet job objectives.

1. Project management
2. Digital training platform management
3. Budget management
4. KPI analysis
5. Content adaptation
6. Event strategy
7. Retail excellence
8. Relationship building
9. Problem-solving
10. Communication

5-7 years of related field experience in training and events, with a proven track record in developing strong relationships and elevating training standards.

Salary range of $100,000-$120,000, with flexibility based on expertise, performance, and tenure.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Guerlain fosters a culture of luxury, innovation, and excellence, where employees are encouraged to thrive in a dynamic and collaborative environment. As part of the LVMH Group, the brand is committed to diversity, inclusion, and professional growth, offering a supportive atmosphere that values creativity and integrity.