Guerlain CRM Client Analyst

Tokyo • Japan

Thursday, February 20, 2025

Guerlain, a prestigious name in the luxury perfumes and cosmetics industry, is renowned for its innovative spirit and timeless creations since 1828. As part of the esteemed LVMH group, Guerlain offers a dynamic work environment that fosters creativity and excellence. The brand is committed to maintaining its legacy while embracing modernity, making it a sought-after employer in the luxury sector.

1. Oversee the maintenance of the customer database, ensuring compliance with the Private Information Protect Act regulations.
2. Provide comprehensive analyses on client trends, suggesting actionable improvements across all customer statuses, including Very Important Clients (VICs).
3. Deliver detailed customer data reports post-launch or promotion, aiding optimization efforts in campaign content and targeting approaches.
4. Facilitate a collaborative environment by sharing analytical findings via accessible Business Intelligence (BI) tools to enhance decision-making processes.
5. Generate business reports from a customer analysis perspective as required by the President or Headquarters, contributing strategically at higher management levels.

1. University degree
2. Fluency in Japanese and English

1. Action-oriented mindset
2. Creative skills with a strong grasp of business and internet tools
3. Ability to work collaboratively in a team environment

Minimum of 3 years of experience in a similar role.

University degree

Guerlain offers a hybrid working mode, allowing flexibility between remote and in-office work. Employees benefit from being part of the LVMH group, which provides opportunities for career growth and development within the luxury sector.

Guerlain fosters a culture of innovation and excellence, deeply rooted in its rich heritage. The company values creativity and collaboration, encouraging employees to contribute to its legacy of luxury and sophistication. As part of the LVMH group, Guerlain offers a supportive environment where professional growth is nurtured.