Guerlain Assistant Boutique Manager

Costa Mesa • USA

Thursday, April 24, 2025

Guerlain, a distinguished name in the luxury perfumes and cosmetics sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Renowned for its commitment to excellence and innovation, Guerlain offers a dynamic and inspiring work environment where employees are encouraged to excel and contribute to the brand's storied legacy.

1. Lead and motivate a team of Beauty Advisors to deliver exceptional customer service.
2. Serve as a role model and coach, ensuring adherence to selling ceremony expectations.
3. Build and maintain trusting relationships with team members and peers, acting as an advocate for the brand.
4. Welcome feedback and adapt behaviors to achieve short and long-term goals.
5. Ensure accountability for company policies and processes while empowering the team.
6. Create enthusiasm and positivity for a shared vision and mission.
7. Lead client initiatives, including follow-up and service leadership for client-related matters.
8. Conduct monthly performance reviews with the Business Manager and team to discuss performance and opportunities for improvement.
9. Communicate with leadership to report on store and staff progress.
10. Drive sales floor productivity to meet daily goals and support Beauty Advisors in achieving sales targets.
11. Develop the team to build long-term customer relationships and act as a brand ambassador to drive loyalty.
12. Resolve customer inquiries promptly, partnering with the Business Manager for escalation when necessary.
13. Supervise and execute floor stock maintenance, including replenishment.
14. Complete all store operational tasks, including sales communication and daily audits.
15. Communicate stock needs and requests to stock associates or managers.
16. Comply with educational functions, such as completing Bee GUERLAIN modules.

1. Minimum of 3 years of experience in luxury retail sales and management.
2. Prior experience as a Business Manager, Sales, or Training Manager.

1. Strong leadership and motivational skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in sales techniques and customer relationship management.
4. Ability to resolve customer inquiries with a solution-oriented approach.
5. Operational proficiency in stock management and compliance.

A minimum of 3 years in prestige luxury retail sales and management, preferably in a freestanding location or counter.

Salary range of $60,000-$65,000, with flexibility based on expertise, performance, and tenure.

Competitive benefits package including market-competitive pay, opportunities for career advancement, and comprehensive training programs.

Guerlain fosters a culture of excellence and innovation, where employees are empowered to contribute to the brand's legacy. The work environment is dynamic and inspiring, encouraging personal and professional growth.