Guerlain Account Manager

Dublin • Ireland

Friday, February 21, 2025

Guerlain, a distinguished name in the realm of luxury perfumes, skincare, and makeup, is part of the esteemed LVMH Group. For over 190 years, Guerlain has been synonymous with innovation and elegance, driven by a commitment to creativity and sustainability. The brand is renowned for its dedication to preserving and enhancing its unique heritage while fostering a diverse and inclusive workplace.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers and employees.
2. Plan and manage the achievement of sales objectives and ensure excellence in customer service.
3. Implement the strategy set by management and ensure its execution.
4. Recruit, develop, and retain customers while monitoring retail performance KPIs.
5. Ensure quality service on the floor, manage customer relationships, and address disputes efficiently.
6. Implement Guerlain's commercial policy and meet set objectives.
7. Analyze business KPIs and manage reporting.
8. Develop action plans, challenges, and partnerships based on priorities and results.
9. Participate in recruitment, training, and integration of new employees.
10. Foster a climate of trust within the team through effective management and communication.
11. Define individual and team objectives, evaluate performance, and identify training needs.
12. Coach and train teams to ensure continuous development of skills.
13. Ensure compliance with procedures and operating rules at the point of sale.
14. Manage disciplinary measures in collaboration with HR.
15. Supervise administrative management, including schedules, payroll, and training.
16. Oversee maintenance and risk management, including physical security and cash management.
17. Ensure the counter's image is maintained through effective visual merchandising.

1. Minimum 3 years of relevant experience in a similar role.

1. Innate sense of customer service and excellent interpersonal skills.
2. Result and customer orientation.
3. Strong organizational capacity.
4. Commercial sensitivity.
5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
6. Knowledge of business management applications.
7. Ability to coach and lead a team with managerial courage.
8. Dynamic, empathetic, and autonomous with a power of proposal.
9. Exemplary in application of procedures, field presence, and presentation.

Minimum of 3 years of experience in a similar role within the luxury retail sector.

Competitive salary package with excellent benefits, including productivity recognition incentives and brand discounts. Opportunities for skill development through unique training programs.

Guerlain fosters a culture of creativity, audacity, and a 'why not' attitude, encouraging exploration and innovation. The brand is committed to diversity and sustainability, ensuring a harmonious balance between luxury and environmental responsibility.