Guerlain Account Manager

Guerlain is a heritage French Maison renowned for its perfumes, skincare and make-up, celebrated for craftsmanship, olfactory expertise and refined luxury. As part of the LVMH group, the brand combines artisanal savoir‑faire with international retail presence and a growing emphasis on sustainability and talent development.

1. Lead and manage the Guerlain counter at Fenwick Canterbury to achieve sales targets, deliver exceptional customer experience and uphold brand standards.
2. Coach, recruit, onboard and develop counter team members; define objectives, conduct evaluations and implement individual and team training plans.
3. Monitor commercial performance and retail KPIs, produce reporting, contribute to P&L outcomes and deploy action plans to drive results.
4. Ensure exemplary customer relationship management including dispute resolution, retention initiatives and the application of Guerlain’s sales method.
5. Oversee daily operations and back‑office administration (scheduling, payroll oversight, bonuses, training records, stock control and cash management).
6. Guarantee counter visual merchandising, presentation, cleanliness and adherence to merchandising directives and operating procedures.
7. Manage supplier relationships and on-site maintenance, and coordinate risk management activities including inventories and physical security.

1. Minimum 3 years' relevant retail management experience in luxury beauty or prestige retail.
2. Proven track record of meeting sales targets and managing P&L responsibility at a retail counter or boutique level.
3. Demonstrable experience in recruiting, coaching and developing frontline teams.
4. Proficiency with Microsoft Office (Word, Excel, PowerPoint) and familiarity with retail/business management applications.
5. Strong organisational skills, commercial sensitivity and ability to analyse business KPIs and translate them into action plans.

1. Office Pack (Word, Excel, PowerPoint)
2. Knowledge of a business management application
3. Retail KPI analysis
4. P&L management
5. Visual merchandising
6. Customer relationship management
7. Coaching and team leadership

Minimum 3 years of progressive retail or counter management experience within luxury beauty or prestige retail environments.

Secondary education required; a degree in business, retail management, marketing or a related field is advantageous.

Training and development programmes; productivity recognition incentives; brand discounts; competitive salary package.

Guerlain values creativity, heritage and refinement, fostering a culture of craftsmanship and audacity within a luxury environment. As part of LVMH, the Maison emphasises talent development, cross‑disciplinary training and an increasing commitment to sustainability and responsible luxury.