Guerlain Account Manager

Aberdeen • UK

Friday, February 21, 2025

Guerlain, a prestigious name in the luxury beauty sector, has been at the forefront of innovation for 190 years, specializing in Perfume, Skincare, and Make-up. As part of the LVMH group, Guerlain is renowned for its commitment to creativity, audacity, and sustainability. The brand prides itself on fostering a diverse and inclusive workplace where employees are encouraged to explore and innovate, ensuring the preservation and transmission of its unique heritage.

1. Serve as an ambassador for Guerlain, embodying and transmitting the brand's values to customers and employees.
2. Plan and manage the achievement of sales objectives and ensure excellence in customer service.
3. Implement and enforce Guerlain's unique sales methodology.
4. Recruit, develop, and retain customers while monitoring retail performance KPIs.
5. Ensure quality service on the sales floor, managing customer relationships, disputes, and complaints efficiently.
6. Implement Guerlain's commercial policy and contribute to the achievement of business objectives and P&L.
7. Analyze and report on business KPIs, developing action plans and partnerships as needed.
8. Participate in the recruitment, training, and integration of new employees, fostering a climate of trust and well-being within the team.
9. Define individual and team objectives, evaluate performance, and identify training needs.
10. Supervise administrative management, including schedules, payroll, and risk management.
11. Ensure the visual merchandising and image of the counter are maintained to Guerlain's standards.

1. Minimum of 3 years of experience in a similar role within the luxury retail sector.

1. Innate sense of customer service and excellent interpersonal skills.
2. Strong organizational capacity and commercial sensitivity.
3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and business management applications.
4. Ability to coach and lead a team with managerial courage and empathy.
5. Autonomous with a strong power of proposal and exemplary in procedure application.

Candidates must possess a minimum of 3 years of experience in a similar role within the luxury retail sector.

The position offers a competitive salary package, excellent benefits, productivity recognition incentives, and brand discounts. Employees have opportunities for skill development through unique training programs.

Guerlain fosters a culture of exploration, creativity, and audacity, driven by a commitment to luxury and sustainable development. The workplace is characterized by diversity, inclusion, and a collaborative spirit, where employees are encouraged to innovate and preserve the brand's heritage.