Gucci Team Manager

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity, innovation, and inclusivity, providing its employees with a dynamic and supportive environment to thrive and excel in their careers.

1. Lead and inspire a team of Client Advisors to achieve high performance through a customer-centric approach.
2. Deliver real-time coaching and feedback on the selling floor to meet business and product category goals.
3. Represent the brand as a Gucci Ambassador, promoting Gucci Values and Amplifiers within the marketplace.
4. Support and provide regular feedback to Client Advisors to ensure ongoing development and high motivation.
5. Manage store operations as Manager on Duty, including opening and closing procedures.
6. Conduct morning briefings and communicate key business objectives.
7. Develop cross-category focus to ensure comprehensive product knowledge among team members.
8. Participate in recruiting and onboarding high-performing team members.
9. Ensure adherence to company policies and procedures.
10. Lead client engagement initiatives to build long-lasting relationships with clientele.
11. Utilize clienteling tools to activate, retain, and grow the client base.
12. Monitor client advisor performance and strategize to ensure clienteling excellence.
13. Collaborate with Store Director and Merchandising team to provide feedback on products and stock.
14. Ensure visual merchandising standards are maintained according to guidelines.
15. Collaborate with cross-functional departments to adhere to company policies and procedures.
16. Provide accurate scheduling and leadership zoning to ensure adequate floor coverage.

1. Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field preferred.
3. Ability to analyze selling reports and identify business trends.
4. Proven ability to drive positive client experiences and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Ability to inspire and influence a team with an entrepreneurial vision.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales strategy and execution
4. Client relationship building
5. Performance analysis and reporting
6. Visual merchandising
7. Cross-functional collaboration
8. Problem-solving and conflict resolution
9. Effective communication
10. Time management and organizational skills

A minimum of 2-4 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for career development within the Kering Group.

Gucci is dedicated to creating an inclusive and dynamic workplace culture that encourages creativity and innovation. Employees are part of a community united by a passion for breaking new ground in the fashion world and beyond. Gucci values diversity and is committed to providing equal opportunities for all employees.