Gucci Store Trainer

Milan • Italy

Friday, January 10, 2025

Gucci, established in Florence, Italy, in 1921, stands as a preeminent luxury brand, renowned for its commitment to Italian craftsmanship, creativity, and innovation. As part of the esteemed Kering Group, Gucci benefits from the global luxury conglomerate's extensive resources and expertise, managing a portfolio of prestigious brands across fashion, leather goods, jewelry, and eyewear.

1. Deliver and facilitate one-to-one, classroom, and in-store training sessions, both face-to-face and virtually.
2. Adapt training style and methodology to suit diverse audiences, fostering a positive learning environment.
3. Act as a training consultant for Store Managers and Retail Area Managers, providing recommendations and solutions for business training needs.
4. Monitor training KPIs such as NPS, retention, behaviors, and ROTI, and analyze business KPIs to identify learning solutions that impact sales.
5. Identify and leverage coaching moments to change behaviors and improve performance, adjusting style and approach as necessary.
6. Transfer selling skills and techniques, demonstrating expertise in product storytelling and customer needs analysis.
7. Manage relationships between business owners and the training team, assessing training needs and defining priorities.
8. Develop and execute communication strategies related to business training projects, acting as a change management leader.
9. Ensure training content and delivery meet communicated expectations.

1. Minimum of 5 years in the retail industry, ideally with a retail shop floor background.
2. Previous experience in training departments or roles focused on training and developing others.
3. Proficiency in influencing and project management.
4. Familiarity with store environments and strong retail business orientation.
5. Knowledge of adult learning techniques and experience in digital learning.
6. Proven experience in presentation and people development.
7. International experience and strong cultural sensitivity.

1. Fluency in English; additional languages are advantageous.
2. Excellent communication and influencing skills.
3. Strong analytical approach and project management capabilities.
4. Agility and a proactive, can-do attitude.
5. High teamwork skills and cultural sensitivity.

A minimum of five years in the retail industry, with a focus on training and development roles.

Competitive benefits package including opportunities for professional growth and development within the Kering Group.

Gucci fosters a dynamic and innovative workplace culture that celebrates creativity, craftsmanship, and collaboration. As part of the Kering Group, employees benefit from a supportive environment that encourages professional development and cross-brand collaboration.