Gucci Store Operations Specialist

Gucci is a leading Italian luxury fashion house and part of the Kering group, recognized for its artisanal craftsmanship, design-led heritage and global retail network. As an employer, Gucci places strong emphasis on brand excellence, rigorous retail standards and collaborative store teams that deliver elevated client experiences.

1. Manage receipt, storage, movement and dispatch of merchandise in the store’s Back of House (BOH), including all related inventory record-keeping and system entries.
2. Maintain accurate stock control and implement loss-prevention measures to preserve inventory integrity.
3. Oversee ordering and inventory of consumables, store stationery, uniforms and client-related materials.
4. Coordinate operational projects and communicate with corporate teams to implement store policies, procedures and initiatives.
5. Liaise with in-store teams (sales, visual merchandising, repairs, etc.) to ensure smooth daily operations and service continuity.
6. Support the sales team as required with gift-wrapping, client packaging and ad-hoc client service duties.
7. Provide operational assistance for store events, renovations, pop-ups and VM changes, including setup and logistics.
8. Manage internal and external storage facilities and related transfers.
9. Handle store telephone and email enquiries related to operations and client service.
10. Collaborate cross-functionally with multiple departments to maintain high store-level efficiency.

1. Meticulous attention to detail with disciplined administrative practices.
2. Proficiency in office applications (Microsoft Office) and basic retail IT systems.
3. High ethical standards and strong sense of responsibility regarding stock and client items.
4. Effective team player with demonstrated teamwork and cross-departmental collaboration skills.
5. Clear, professional communication skills in-person, by telephone and by email.
6. Ability to multitask and prioritise in a fast-paced retail environment.
7. Customer-service mindset with commitment to supporting client-facing teams.
8. Previous experience in luxury retail or related industry preferred.

1. Microsoft Office
2. Inventory management
3. Stock control
4. Warehouse/back-of-house operations
5. Customer service
6. Multitasking
7. Cross-functional communication

Practical experience in retail operations, stock control or back-of-house logistics is preferred; prior experience within luxury retail is an advantage. Demonstrated ability to coordinate with corporate teams and support store events or projects is desirable.

High school diploma or equivalent required; post-secondary coursework or certification in retail management, logistics or business administration is advantageous.

Gucci’s retail culture blends a commitment to creative excellence with rigorous operational standards. Store teams operate in a collaborative, client-focused environment where attention to detail, service elevation and respect for brand heritage are paramount.