Gucci Store Director

New York • USA

Tuesday, December 10, 2024

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and innovation. The brand is dedicated to breaking new ground in the fashion industry, providing employees with an environment that encourages personal and professional growth. Gucci values its community of passionate individuals who contribute to the brand's legacy of excellence and forward-thinking fashion.

1. Drive and maximize sales performance to achieve sales budget objectives while ensuring operational integrity.
2. Analyze monthly store performance and report on current trends, including competitor performance.
3. Demonstrate sales leadership on the sales floor through customer engagement and ensuring high levels of customer service.
4. Manage and support stock levels to maximize full price selling and align with new product launches.
5. Train and communicate current collection knowledge to all associates.
6. Communicate company KPIs and develop strategies to meet performance standards.
7. Develop and implement business action plans to enhance sales for each product category.
8. Lead the team in establishing relationships and proposing local events to promote high client attendance and strong sales results.
9. Follow current competitors and fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching sessions with associates to review performance and provide feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage staff resources and scheduling to drive sales and ensure elevated customer service.
15. Partner with Market Director and HR for employee relations issues.
16. Manage achievement of business objectives by utilizing a top client strategy to retain and develop high-potential clients.
17. Promote brand awareness and capture competitive market share through community outreach and events.
18. Lead the team in executing superior customer service and after-sales experience.
19. Ensure development and execution of company CRM initiatives.
20. Collaborate with Operations, HR, Loss Prevention, etc., while adhering to company policies.
21. Monitor store expenses and maintain store operating budget.
22. Ensure compliance with Loss Prevention audits and inventory reconciliations.
23. Oversee processing of merchandise requests and shipments.
24. Support and maintain visual merchandising standards.
25. Maintain organization of company assets according to guidelines.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports and identify business trends.
4. Proven ability to drive positive customer experiences.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Sales leadership and customer engagement skills.
2. Analytical skills for performance analysis and reporting.
3. Relationship-building skills with both external and internal clients.
4. Organizational and time management skills.
5. Ability to train and communicate effectively with team members.
6. Proficiency in CRM and client development strategies.
7. Ability to manage budgets and expenses.
8. Knowledge of visual merchandising standards.

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $135,000 USD to $150,000 USD.

Gucci offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is dedicated to creating a workplace culture that is inclusive, innovative, and collaborative. The brand values creativity and encourages employees to express their unique talents and perspectives. Gucci is committed to providing a supportive environment where everyone is empowered to contribute to the brand's success and growth.