Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group. Known for its innovative designs and high-quality products, Gucci offers a dynamic work environment where creativity and passion for fashion are highly valued. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive and enriching workplace for all employees.

1. Achieve or surpass monthly and seasonal sales targets for both individual and store performance.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge, including Gucci's history and heritage.
3. Drive individual KPI goals by maintaining high standards of customer service and sales quality.
4. Capture and utilize customer data for relationship building and personalized client development opportunities.
5. Maintain an organized client book, ensuring regular client contact and follow-up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion and luxury products.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room and adhere to Gucci's image standards and guidelines.
11. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or similar customer service role.
3. Proven ability to drive sales and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working approach
3. Creative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship building
7. Empowerment and self-expression
8. Continuous learning and feedback
9. Talent development

A minimum of 3 years in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Gucci provides a culture of inclusivity and accessibility, offering a supportive work environment and opportunities for professional growth.

Gucci fosters a workplace culture that emphasizes creativity, collaboration, and continuous learning. Employees are encouraged to be innovative and take ownership of their roles, contributing to a vibrant and dynamic work environment.