Gucci Store Director

Coral Gables • USA

Friday, November 7, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global luxury group that manages the development of a series of renowned houses in fashion, leather goods, jewelry, and watches. Gucci is celebrated for its exceptional craftsmanship and innovative designs, offering a dynamic work environment where creativity and excellence are at the forefront.

1. Drive and maximize sales performance to consistently achieve sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
2. Analyze monthly store performance and report current trends, covering all business aspects including competitor performance.
3. Demonstrate sales leadership by engaging with top clients on the sales floor, ensuring the highest level of customer service and meeting annual mystery shop goals.
4. Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintain a high sell-through rate.
5. Train and communicate current collection knowledge to all associates, ensuring the team is fully educated on brand pillars and season strategy.
6. Communicate company set KPIs and identify strategies to ensure performance standards are met.
7. Develop and implement business action plans in collaboration with the Market Director to enhance sales for each product category and client tier segment.
8. Lead the team to establish relationships and propose local events through continuous networking and support product launches.
9. Proactively follow current competitors and fashion trends, industry news, and new innovations in technology.
10. Conduct monthly coaching/counseling sessions with associates to review performance and provide constructive feedback.
11. Oversee performance check-in process for all store employees and establish goals.
12. Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive shopping.
13. Ensure a consistent and branded onboarding experience for all new hires.
14. Manage the allocation of staff resources and scheduling to effectively drive sales and ensure elevated customer service.
15. Partner with Market Director and Human Resources People Partner for all employee relations issues to ensure effective resolution.
16. Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients.
17. Promote brand awareness and capture competitive market share through community outreach and company-sponsored events.
18. Lead the team in executing superior customer service and after-sales experience to increase and retain customer loyalty.
19. Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
20. Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for building relationships.
21. Collaborate with Operations, Human Resources, Loss Prevention, etc., while adhering to and enforcing all company policies and procedures.
22. Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
23. Ensure timely submission of accounts payable invoices and cash disbursement policies.
24. Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations.
25. Oversee the processing of daily incoming and outbound merchandise requests and shipments.
26. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records.
27. Support and maintain visual merchandising standards set by the Worldwide headquarters.
28. Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.
29. Maintain the borrow log and consignment program ensuring it adheres to company policy and procedures.

1. Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
2. Bachelor’s Degree in a related field is preferred.
3. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the Fashion Industry.
10. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
11. Qualified candidates must have the proper work authorization to work in the United States.

1. Sales leadership and customer engagement
2. Stock management and product knowledge training
3. Performance and talent management
4. Client development and CRM management
5. Operational compliance and budget management
6. Visual merchandising and asset organization
7. Communication and organizational skills
8. Industry awareness and business acumen

A minimum of 7 years in sales management within retail, luxury retail, or a service-related industry is required.

Bachelor’s Degree in a related field is preferred.

Eligible employees may participate in an employee benefits program and an incentive program, subject to the rules governing the program. Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a radically client-centric mindset and promoting a collaborative environment. The company values creativity, ownership, and continuous learning, encouraging employees to break new ground in the fashion world.