Gucci Senior Operations Controller

Toronto • Canada

Tuesday, November 11, 2025

Gucci, a distinguished name in the luxury fashion industry, is a part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci is renowned for its innovative approach to fashion and its commitment to excellence, offering a dynamic and inclusive work environment for its employees.

1. Oversee and execute the shipping and receiving processes, reporting any issues to the Store Director or Operations Manager and taking necessary steps for resolution.
2. Ensure timely movement of merchandise as directed, adhering to all procedures and guidelines, including transfers, RTVs, and damages.
3. Maintain an accurate and organized store inventory at all times, overseeing store cycle counts, scheduled inventories, and reconciliation with support from the Store Director or Operations Manager.
4. Develop and share ideas to increase efficiency and reduce operational costs.
5. Support the team in the selling process to ensure the highest level of client experience.
6. Print and ticket merchandise, process returns, and manage price adjustments.
7. Process repairs and damages promptly according to company guidelines.
8. Assist with the physical maintenance of the boutique as needed.
9. Pack, handle, and store merchandise according to Gucci standards.
10. Support store initiatives and projects as required.
11. Adhere to all company policies and procedures.

1. Minimum 2-3 years of retail experience, preferably in luxury or contemporary settings.
2. Supervisory experience is advantageous.
3. Excellent written and communication skills.
4. Previous experience in retail or other service-related industries is preferred.
5. Ability to analyze information, identify business priorities, and solve problems.
6. High degree of integrity and strong work ethic.
7. Ability to manage multiple tasks in a fast-paced environment.
8. Excellent organizational skills and attention to detail.
9. Proficiency with technology to utilize internal retail systems and shipping software programs.
10. Ability to meet the physical requirements of the position, including climbing ladders, bending, and lifting boxes.
11. Team player attitude.

1. Operational efficiency
2. Inventory management
3. Customer service
4. Problem-solving
5. Communication
6. Organizational skills
7. Technological proficiency
8. Team collaboration

A minimum of 2-3 years in retail, with a preference for luxury or contemporary experience. Supervisory experience is a plus.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within a globally recognized luxury brand.

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of employees united by a passion for innovation in the fashion industry. The brand is committed to providing a supportive environment where creativity and excellence thrive.