Gucci Senior Operations Controller

Edina • USA

Monday, September 15, 2025

Gucci, a distinguished name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment, encouraging innovation and excellence in all facets of its operations. Employees are part of a vibrant community dedicated to redefining the boundaries of fashion and luxury.

1. Oversee the shipping and receiving processes, addressing any issues with the Store Director or Operations Manager and implementing solutions.
2. Ensure the timely movement of merchandise in accordance with directives from the Store Director or Operations Manager, adhering to all relevant procedures, including transfers, RTVs, and damages.
3. Maintain an accurate and organized store inventory, overseeing cycle counts, scheduled inventories, and reconciliation with guidance from the Store Director or Operations Manager.
4. Develop and propose strategies to enhance efficiency and reduce operational costs.
5. Support the sales team in delivering an exceptional client experience.
6. Manage the printing and ticketing of merchandise, returns, and price adjustments.
7. Process repairs and damages promptly in line with company guidelines.
8. Assist with the physical upkeep of the boutique as needed.
9. Handle, pack, and store merchandise in accordance with Gucci standards.
10. Participate in store initiatives and projects as required.
11. Adhere to all company policies and procedures.

1. Minimum 2-3 years of retail experience, preferably in luxury or contemporary sectors.
2. Supervisory experience is advantageous.

1. Excellent written and verbal communication skills.
2. Proficiency in analyzing information, identifying business priorities, and problem-solving.
3. High degree of integrity and strong work ethic.
4. Ability to manage multiple tasks in a fast-paced environment.
5. Exceptional organizational skills and attention to detail.
6. Proficiency with technology, including internal retail systems and shipping software.
7. Physical ability to meet job requirements, including climbing ladders, bending, and lifting boxes.
8. Team-oriented attitude.

A minimum of 2-3 years in retail, with a preference for luxury or contemporary experience. Supervisory experience is a plus.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within a globally recognized luxury brand.

Gucci prides itself on a culture that values inclusivity, creativity, and collaboration. Employees are encouraged to think innovatively and work together in a flat, connected, and fast-paced environment, embodying the brand's commitment to excellence and client-centric service.