Gucci Senior Operations Controller

Cincinnati • USA

Friday, November 14, 2025

Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to innovation and excellence, offering a dynamic environment where creativity and craftsmanship thrive. Employees are encouraged to express their individuality while contributing to the brand's prestigious legacy.

1. Oversee and execute the shipping and receiving process, addressing any issues with the Store Director or Operations Manager.
2. Ensure timely merchandise movement in accordance with procedures, including transfers, RTVs, and damages.
3. Maintain an accurate and organized store inventory, conducting cycle counts and reconciliations.
4. Develop strategies to enhance operational efficiency and reduce costs.
5. Support the sales team in delivering exceptional client experiences.
6. Manage merchandise ticketing, returns, and price adjustments.
7. Process repairs and damages promptly, following company guidelines.
8. Assist with the boutique's physical maintenance as needed.
9. Ensure merchandise is packed and stored according to Gucci standards.
10. Participate in store initiatives and projects as required.
11. Adhere to all company policies and procedures.

1. Minimum of 2-3 years of retail experience, preferably in luxury or contemporary sectors.
2. Supervisory experience is advantageous.
3. Proficiency in written and verbal communication.
4. Experience in retail or service-related industries is preferred.
5. Ability to analyze information, prioritize business needs, and solve problems.
6. High degree of integrity and strong work ethic.
7. Capability to manage multiple tasks in a fast-paced environment.

1. Excellent organizational skills and attention to detail.
2. Proficiency with technology and internal retail systems.
3. Ability to meet physical requirements such as climbing ladders and lifting boxes.
4. Team-oriented attitude.

A minimum of 2-3 years in a retail environment, with luxury or contemporary experience preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci fosters a culture of inclusivity and accessibility, emphasizing collaboration and innovation. The workplace encourages self-expression and values diversity, creating a vibrant community where employees can thrive and contribute to the brand's legacy.