Gucci Senior Manager, Retail Client Engagement and Development

New York • USA

Thursday, May 8, 2025

Gucci, a distinguished brand under the Kering Group, is renowned for its innovative approach to luxury fashion. As an employer, Gucci offers a dynamic environment that encourages creativity and collaboration, fostering a culture where employees are empowered to excel and innovate. The brand is committed to inclusivity and accessibility, ensuring a supportive workplace for all.

1. Lead the planning and execution of retail client development strategies across directly operated stores and outlet locations.
2. Translate Gucci America's client engagement strategy into actionable store-embedded client plans.
3. Coordinate partnerships with Store Directors, retail leadership, and corporate client engagement teams.
4. Leverage client pyramid analysis and client mapping to develop retail plans that meet sales goals.
5. Review client outreach achievements and identify opportunities for improvement.
6. Align client goals with cross-functional teams and develop a 365 calendar for client development.
7. Analyze the performance and impact of client initiatives on sales and client engagement.
8. Collaborate with Market Directors and store teams to develop strategies and set goals.
9. Travel to stores to support client development growth.
10. Host regional calls with store teams to communicate client strategies.
11. Present business area performance results related to client development.
12. Identify opportunities to develop training programs to enhance client development impact.
13. Create tourist development programs to engage local and international tourist groups.
14. Build expert knowledge of top clients and cultivate relationships through brand experiences.
15. Partner with corporate teams to manage local and international client experiences.
16. Develop and implement personalized brand experiences for top clients.
17. Manage seasonal gifting programs for top clients.
18. Develop partnerships with travel and hospitality sectors to cultivate VIP clients.
19. Attend events and network with clients as a brand ambassador.
20. Create and manage regional client engagement events calendar and budget.
21. Develop target client lists for events and manage customer experience.
22. Support store teams in developing new event initiatives.
23. Coordinate event logistics including invitations, catering, and vendor management.
24. Ensure excellence in execution of in-store events according to corporate guidelines.

1. Bachelor’s degree preferred.
2. 5+ years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting.
3. Proven ability in client management and relationship building in B2B and B2C environments.
4. Strong interpersonal skills to interact with VIP clients.
5. Exceptional understanding of the luxury fashion industry.
6. Excellent written, verbal, and presentation skills.
7. Knowledge of Microsoft PowerPoint and Excel.
8. Experience with CRM Systems and Business Intelligence tools.
9. Strategic, analytical, and relationship-building competencies.
10. Ability to outline strategic plans and make recommendations.
11. Confidence in presenting to senior management.
12. Collaborative team player in a cross-functional environment.
13. Ability to travel domestically and internationally up to 60% of the time.

1. Client management and relationship building
2. Strategic planning and execution
3. Analytical and problem-solving
4. Interpersonal and communication
5. Event planning and coordination
6. CRM and Business Intelligence tools
7. Retail math and sales analysis
8. Cross-functional collaboration
9. Leadership and team management

A minimum of 5 years of management experience in Retail, Marketing, Special Events, Hospitality, or Consulting is required.

Bachelor’s degree preferred.

A reasonable estimate of the current base salary range is $115,000 - $135,000.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to explore creative solutions and collaborate across functions. The brand values diversity and promotes a client-centric approach, ensuring that all team members contribute to the brand's legacy of excellence.