Gucci Senior Manager, Client Insights

Gucci is a leading Italian luxury house renowned for its craftsmanship, heritage-led design and global retail presence. As part of the Kering group, Gucci combines a strong creative identity with rigorous commercial and digital initiatives, offering a dynamic, matrixed environment for professionals across merchandising, retail, digital and client engagement functions.

1. Translate client and transactional data into actionable insights to inform 360° omnichannel clienteling and acquisition strategies.
2. Define and maintain client-related KPIs and sales targeting frameworks at regional, market and store levels in collaboration with the Vice President, Client Engagement.
3. Develop and operationalize a rolling regional contact strategy aligned to the commercial calendar to support always-on outreach.
4. Design, build and maintain recurring and ad-hoc reports and dashboards to monitor client behavior, campaign impact and targeting effectiveness.
5. Perform hands-on analysis of client data using MicroStrategy and other BI tools; write and tune SQL queries for online and offline environments.
6. Provide targeting guidance to Retail and Digital teams to identify high-potential clients and optimise outreach performance.
7. Own data quality processes including cleansing, client merges and reassignments; manage the CRM portal and deliver targeted lists and analyses to cross-functional stakeholders.
8. Partner with global and regional teams (Retail, Digital, Communications, MIS, Merchandising, Training, Operations, Legal, Business Planning) to support business objectives and ensure alignment.

1. Bachelor’s degree in Computer Science, MIS, Statistics, Marketing, Economics or related field; Master’s degree or MBA is a plus.
2. Minimum 5 years’ experience in market research, customer analytics, retail and eCommerce analytics, or integrated/direct/digital marketing.
3. Proven expertise with BI tools and reporting platforms (MicroStrategy, Business Objects, Cognos) and strong SQL proficiency.
4. Hands-on experience with CRM systems and platforms such as Oracle, Siebel and Acxiom.
5. Familiarity with web analytics tools (Google Analytics, Coremetrics, Omniture) and strong command of retail math and Excel.
6. Experience with project/change management and business process redesign is advantageous.
7. Authorized to work in the United States.

1. MicroStrategy
2. Business Objects
3. Cognos
4. SQL
5. Oracle
6. Siebel
7. Acxiom
8. Google Analytics
9. Coremetrics
10. Omniture
11. Excel
12. CRM systems
13. Business Intelligence (BI) tools

At least 5 years of professional experience in customer analytics, market research or data-driven marketing within retail and eCommerce environments, with demonstrable experience executing client segmentation, targeting and campaign measurement.

Bachelor’s degree in Computer Science, MIS, Statistics, Marketing, Economics or related field; Master’s degree or MBA preferred.

Gucci fosters a creative, fast-paced environment where heritage craftsmanship intersects with modern commercial and digital strategy. The workplace values cross-functional collaboration, client-centric thinking and inclusivity, supported by Kering’s global luxury platform and resources.