Gucci Senior Client Advisor

Troy • USA

Tuesday, April 15, 2025

Gucci, a renowned luxury fashion brand, is part of the esteemed Kering Group, a global leader in luxury apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity and innovation, encouraging its employees to break new ground in the fashion industry. The brand values diversity and inclusivity, ensuring a supportive and dynamic workplace for all its team members.

1. Provide supervision and guidance to Client Advisors on the selling floor to enhance performance through a customer-centric approach, driving sales as a client advisor leader.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service, greeting, listening, and assisting clients to meet their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by being a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for associates during breaks.
10. Contribute to maintaining the visual display of products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and team development
3. Product knowledge and brand representation
4. Sales and KPI management
5. Operational support and problem-solving
6. Communication and organizational skills
7. Flexibility and adaptability

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the Kering Group.

Gucci is dedicated to creating a culture of inclusivity and accessibility, ensuring that all employees feel valued and empowered. The brand promotes a collaborative environment where innovation is encouraged, and every team member is seen as an owner of their work. Gucci values diversity and strives to provide a workplace where all individuals can thrive and express their unique talents.