Gucci Senior Client Advisor

Troy • USA

Tuesday, April 1, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci, known for its innovative and progressive approach, offers a dynamic work environment where creativity and passion are at the forefront.

1. Provide supervision and guidance to Client Advisors to ensure high performance and customer-centric service.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure consistent and branded onboarding experiences for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking within the community and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals through superior customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Maintain visual display standards in line with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Minimum of 4+ years of sales experience.
3. Bachelor’s Degree in a related field is preferred.
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
5. Ability to manage competing priorities in a fast-paced environment.
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
7. Industry awareness and strong business acumen.
8. Strong verbal and written communication skills and excellent organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team development
2. Customer service excellence
3. Sales and KPI management
4. Problem-solving and conflict resolution
5. Networking and relationship building
6. Training and onboarding
7. Visual merchandising
8. Operational management

A minimum of 4+ years in sales, preferably within the luxury retail sector, with experience in sales management.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a dynamic work environment.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a radically client-centric approach and encouraging creativity and innovation. The brand values collaboration and empowers its employees to take ownership of their roles.