Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and high-quality craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. Employees are encouraged to embody the brand's values, contributing to a culture of inclusivity and innovation.

1. Supervise and guide Client Advisors on the selling floor to ensure high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding shopping needs.
6. Demonstrate excellent knowledge of products and Gucci's history and heritage.
7. Attract new clients by networking within the community as a Brand Ambassador.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
10. Contribute to maintaining the visual display of products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and coaching
3. Product knowledge
4. Networking and client attraction
5. KPI management
6. Visual merchandising
7. Problem-solving
8. Communication and organizational skills

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, with opportunities for continuous learning and professional development. Employees are empowered to express their uniqueness and are provided with autonomy in their roles.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to be creative and collaborative. The company values a client-centric approach and promotes a flat, connected, and fast-paced working environment. Employees are seen as owners, with a focus on personal and professional growth.