Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment, where creativity and innovation are encouraged. Employees are valued for their contributions to the brand's legacy of excellence and are provided with opportunities for professional growth and development.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals by maintaining high standards of customer service and sales quality.
8. Perform floor leadership duties including opening/closing the store and organizing coverage during breaks.
9. Uphold visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and supervisory skills
2. Customer service excellence
3. Sales and KPI management
4. Product knowledge and brand representation
5. Operational and organizational skills
6. Communication and interpersonal skills
7. Problem-solving abilities
8. Flexibility and adaptability

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $20.00/hour to $22.00/hour.

Eligible employees may participate in an employee benefits program, which includes medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to be part of a community united by a passion for innovation and excellence. The brand values creativity and collaboration, providing a supportive environment for professional growth.