Gucci Senior Client Advisor

Gucci, a prestigious brand under the Kering conglomerate, is renowned for its innovative fashion and luxury goods. As an employer, Gucci offers a dynamic environment that fosters creativity and excellence, providing employees with opportunities to grow within the luxury fashion industry. Kering, Gucci's parent company, is a global leader in apparel and accessories, managing a portfolio of powerful brands in fashion, leather goods, jewelry, and watches.

1. Provide supervision and guidance to Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to meet business and product category objectives.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Contribute to maintaining the visual display of products according to Gucci standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and relationship building
5. Sales and KPI management
6. Operational efficiency
7. Problem-solving

Previous experience in sales management within the retail or luxury sector is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $20.00/hour to $22.00/hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci fosters a culture of inclusivity and accessibility, encouraging a community of people united by a passion for breaking new ground in the fashion world and beyond. The company is committed to providing a supportive environment where creativity and innovation thrive.