Gucci Senior Client Advisor

San Marcos USA

Tuesday, February 4, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to quality, Gucci offers a dynamic and inclusive work environment where creativity and excellence are at the forefront. As an employer, Gucci values diversity, integrity, and the development of its employees, fostering a culture where talent is nurtured and opportunities for growth are abundant.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless and relevant client experience.
6. Collect and analyze client information to tailor services to their preferences.
7. Provide insights on local lifestyle trends to enhance the client's experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through hospitality, luxury gestures, and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions to ensure a positive client experience.
13. Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
14. Participate in store operations, including stock maintenance and administration activities.
15. Adhere to policies and procedures, focusing on loss prevention and operational excellence.
16. Contribute to the visual display of products in line with Gucci standards.
17. Perform management functions at the POS, including client returns and exchanges.
18. Ensure compliance with Gucci grooming standards and policies.

1. 4+ years of luxury fashion sales experience with a proven track record.
2. Passion for relationship building and client engagement.
3. High degree of ethics, professionalism, and integrity.
4. Ability to perform complex tasks with accuracy and commitment.
5. Proven ability to collaborate with teammates and serve as a role model.
6. Deep knowledge and passion for fashion and luxury.
7. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Excellent commercial awareness and client attitude.
2. Strong communication skills, both internally and externally.
3. Ability to adapt to different clients and complex situations.
4. Capability to work in a fast-paced and dynamic environment.

A minimum of four years in luxury fashion sales or a similar customer service role, demonstrating an excellent track record.

Gucci offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and a commitment to inclusivity and accessibility.

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The company values diversity in thought, background, and skills, enhancing its capacity to create and collaborate. Gucci is committed to personal and professional growth, honesty, transparency, and integrity, ensuring a supportive and empowering workplace.