Gucci Senior Client Advisor

Gucci, a renowned name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering an inclusive and dynamic work environment that encourages creativity and innovation. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.

1. Supervise and guide Client Advisors to achieve high performance through a customer-centric approach, driving sales as a client advisor leader.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Contribute to maintaining the visual display of products in accordance with Gucci visual standards.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Customer-centric mindset
2. Leadership and supervisory skills
3. Coaching and mentoring abilities
4. Strong communication and interpersonal skills
5. Organizational and multitasking skills
6. Problem-solving and conflict resolution
7. Proficiency in Microsoft Office
8. Networking and relationship-building

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters a collaborative and innovative workplace culture, encouraging employees to be creative and to embrace a client-centric approach. The brand values diversity and inclusivity, creating an environment where all employees can thrive and contribute to the brand's legacy.