Gucci Senior Client Advisor

Pittsburgh • USA

Thursday, February 6, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, known for its commitment to creativity, sustainability, and innovation. As an employer, Gucci offers a dynamic environment where individuals are encouraged to express their unique talents and contribute to the brand's legacy of excellence. The company fosters a culture of inclusivity and accessibility, ensuring that all employees are empowered to reach their full potential.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance and customer-centric service.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking within the community and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Maintain visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Networking and relationship building
7. Training and development
8. Operational efficiency

A minimum of 3-5 years of sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional growth and development.

Gucci's workplace culture is characterized by a commitment to creativity, inclusivity, and collaboration. Employees are encouraged to express their individuality and contribute to the brand's innovative spirit. The company values diversity and strives to create an environment where everyone feels valued and empowered to succeed.