Gucci Senior Client Advisor

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, quality, and sustainability. The brand fosters a dynamic work environment where creativity and excellence are celebrated, and employees are encouraged to push boundaries and redefine luxury fashion.

1. Provide supervision and guidance to Client Advisors on the selling floor to enhance performance and drive sales.
2. Partner with the Team Manager to deliver real-time coaching and feedback to achieve business objectives.
3. Assist in the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors.
5. Act as a role model by delivering exceptional client service and embodying the Gucci brand values.
6. Attract new clients by networking and acting as a Brand Ambassador.
7. Manage floor leadership duties, including opening/closing the store and organizing coverage.
8. Uphold the visual display standards of Gucci products.
9. Support daily store operations in the absence of management.
10. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.
10. Proper work authorization to work in the United States.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Training and development
5. Problem-solving and conflict resolution
6. Networking and relationship building
7. Organizational and multitasking abilities

Candidates should have experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development.

Gucci is committed to fostering a culture of inclusivity and accessibility, encouraging employees to express their individuality while working collaboratively. The brand values creativity, innovation, and a client-centric approach, promoting a work environment where everyone is empowered to contribute to the brand's success.