Gucci Senior Client Advisor

New York • USA

Thursday, February 13, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Gucci is renowned for its innovative designs and commitment to craftsmanship. As an employer, Gucci offers a dynamic work environment that fosters creativity and excellence, providing opportunities for professional growth within a globally recognized brand.

1. Supervise and guide Client Advisors on the sales floor to ensure high performance and customer-centric service.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate team development and growth.
4. Ensure a consistent onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring high levels of customer service and sales quality.
9. Perform floor leadership duties including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for difficult client issues.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Radically client-centric mindset.
2. Ability to work collaboratively in a flat, connected, and fast-paced environment.
3. Creative problem-solving skills.
4. Ownership mentality in thoughts, actions, and behaviors.
5. Ability to build trust-based relationships and encourage collaboration.
6. Empowerment of others through autonomy and self-expression.
7. Continuous learning and feedback-seeking attitude.
8. Coaching and talent development skills.

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Base salary range is $21.00 USD to $23.00 USD per hour, depending on geographic location and other factors.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations throughout the employment process. Employees enjoy a dynamic work environment and opportunities for professional growth.

Gucci fosters a community of dream-makers, united by a passion for innovation and excellence in the fashion world. The workplace culture emphasizes inclusivity, creativity, and collaboration, encouraging employees to break new ground and achieve their full potential.