Gucci Senior Client Advisor

Gucci, a prestigious name in luxury fashion, is part of the global conglomerate Kering, known for its commitment to creativity and sustainable innovation. As an employer, Gucci offers a dynamic and inclusive environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Consistently achieve or exceed monthly and quarterly sales targets for both individual and store performance.
2. Serve as an exemplary role model by delivering exceptional customer service, demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Attract new clients by acting as a brand ambassador through community networking.
4. Exceed individual key performance indicators by ensuring outstanding customer service and sales quality.
5. Collect and manage client data using company CRM tools to build relationships and personalize future opportunities.
6. Maintain an up-to-date, accurate, and organized client portfolio for regular contact and follow-up.
7. Engage with clients to provide fashion trend advice and insights into the luxury market.
8. Collaborate with colleagues to foster open communication and ensure a positive work environment.
9. Uphold store safety standards to ensure the safety of clients, colleagues, and merchandise.
10. Ensure product presentation aligns with Gucci's visual standards.
11. Participate in daily store tasks, maintaining a clean and organized stockroom.
12. Perform store management duties such as opening and closing, and ensuring adequate floor coverage.
13. Support daily store operations in the absence of the Store Director.
14. Act as the primary contact for complex client issues.
15. Assist in achieving store goals by focusing on sales quality and strong floor presence.
16. Support category activities and provide feedback to enhance performance.
17. Adhere to Gucci's image guidelines and policies.

1. Minimum of four years of experience, ideally in a similar role or customer service environment.
2. Experience in staff supervision and scheduling.
3. Proven ability to meet and exceed individual and store sales targets.
4. Demonstrated ability to build lasting relationships with clients and colleagues.
5. Excellent oral and written communication skills, with the ability to multitask.
6. Ability to analyze business needs and trends and discuss them with senior management.
7. Capability to work in a fast-paced, dynamic environment.
8. Flexibility and adaptability to different clients.
9. Willingness to work variable hours, including evenings, weekends, and holidays.
10. Fluency in English and French is mandatory.

1. Strong leadership and supervisory skills.
2. Exceptional customer service and relationship-building abilities.
3. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
4. Industry awareness and strong business acumen.
5. Excellent organizational skills.
6. Passion for the fashion industry.

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers an inclusive work environment with opportunities for personal and professional growth, fostering a community united by a passion for innovation in the fashion industry.

Gucci promotes a culture of inclusivity and creativity, encouraging employees to express their individuality while contributing to the brand's legacy. The workplace is dynamic, with a focus on collaboration and innovation, reflecting Gucci's commitment to breaking new ground in the fashion world.