Gucci Senior Client Advisor

Melbourne • Australia

Friday, November 14, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the prestigious Kering Group, known for its commitment to creativity, sustainability, and excellence. As an employer, Gucci offers a dynamic and inspiring environment where innovation and tradition blend seamlessly. Employees are encouraged to cultivate their talents and contribute to the brand's legacy of luxury and sophistication.

1. Establish and maintain strong relationships with clients, ensuring they feel valued and comfortable from the initial contact, whether in-store or remotely.
2. Deliver personalized, client-centric experiences to foster long-term relationships and enhance brand loyalty.
3. Identify and understand client needs and aspirations to exceed their expectations.
4. Expand the client base by recruiting new clients and nurturing existing ones to achieve top-level segmentation.
5. Utilize in-store technology to enhance the client experience, ensuring it is smooth, pleasant, and relevant.
6. Collect and analyze meaningful client information to tailor services to individual preferences.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Use effective selling techniques to promote a client-centric attitude and drive sales.
10. Promote virtual appointments and distance sales to create additional selling opportunities.
11. Maintain a consistent client experience across all transactions, including exchanges, returns, and repairs.
12. Engage clients with storytelling and expert product knowledge to assist in informed purchasing decisions.
13. Stay informed about fashion trends and competitors to offer the best solutions to clients.
14. Participate in store operations, including stock maintenance and general administration.
15. Adhere to company policies with a focus on loss prevention and operational excellence.
16. Ensure accurate processing of POS transactions and client information capture.

1. 4+ years of experience in luxury fashion sales or a similar customer service role.
2. Proven track record of achieving sales targets and building client relationships.
3. Strong ethical standards, professionalism, and integrity.
4. Ability to inspire trust and influence team members.
5. Flexibility to work retail schedules, including evenings, weekends, and holidays.

1. Exceptional communication skills, both internal and external.
2. Strong commercial awareness and client-focused attitude.
3. Ability to adapt to different clients and complex situations.
4. Proficiency in using in-store technology to enhance client experiences.
5. Capability to work in a fast-paced and dynamic environment.

A minimum of four years in luxury fashion sales or a related customer service role, with a proven track record of success.

Gucci offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the chance to be part of a globally recognized luxury brand.

Gucci fosters a culture of creativity, innovation, and excellence. Employees are encouraged to express their individuality while contributing to the brand's legacy. The work environment is dynamic and collaborative, promoting both personal and professional growth.