Gucci Senior Client Advisor

Gucci, a prestigious name in luxury fashion, operates under the umbrella of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and Italian craftsmanship, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to inclusivity and accessibility, ensuring a supportive atmosphere for all employees.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to deliver positive customer experiences that build loyalty and achieve measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Strong relationship-building skills with both external and internal clients.
2. Ability to provide constructive and ongoing feedback.
3. Capability to empower others and encourage self-expression.
4. Self-awareness and a continuous learning mindset.
5. Ability to adapt communication style to different audiences.

Experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, ensuring a supportive atmosphere for all employees. Benefits include opportunities for professional growth and development within a leading luxury brand.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace culture is characterized by inclusivity, creativity, and a relentless pursuit of new ideas.