Gucci Senior Client Advisor

Gucci, a renowned name in luxury fashion, is part of the prestigious Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity, accessibility, and professional growth, making it a desirable workplace for those passionate about fashion and luxury retail.

1. Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
2. Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth within the team.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
7. Attract new clients by being a Brand Ambassador through networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor.
10. Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
11. Support the daily operations of the store when management is not present.
12. Serve as the first point of contact should a difficult client issue arise.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

1. Customer service excellence
2. Leadership and team development
3. Sales and KPI management
4. Product knowledge and brand representation
5. Operational management
6. Problem-solving and conflict resolution
7. Networking and client attraction
8. Visual merchandising

Candidates should possess sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusion.

Gucci fosters a vibrant and inclusive workplace culture that encourages creativity, innovation, and collaboration. Employees are empowered to express their individuality and contribute to the brand's legacy of excellence. The company values diversity and is committed to creating an environment where everyone feels valued and respected.