Gucci Senior Client Advisor

Las Vegas • USA

Tuesday, April 15, 2025

Gucci, a renowned luxury fashion brand, is part of the prestigious Kering Group, a global leader in apparel and accessories. Known for its innovative designs and high-quality craftsmanship, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to inclusivity, diversity, and providing opportunities for professional growth within the luxury fashion industry.

1. Supervise and guide Client Advisors on the sales floor to ensure optimal performance and a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to achieve business and product category objectives.
3. Facilitate the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Uphold visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management and address client issues as the first point of contact.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge and brand representation
4. Sales and KPI achievement
5. Operational efficiency
6. Communication and interpersonal skills
7. Problem-solving and conflict resolution

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion world. The company values inclusivity, diversity, and creativity, encouraging employees to break new ground and contribute to the brand's legacy.