Gucci Senior Client Advisor

Las Vegas • USA

Wednesday, January 15, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci is renowned for its innovative and progressive approach to fashion, combining contemporary style with a rich heritage. As an employer, Gucci fosters a dynamic and inclusive workplace, encouraging creativity and collaboration among its employees.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by acting as a Brand Ambassador within the community.
7. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Maintain visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Effective communication and interpersonal skills
7. Organizational and multitasking abilities

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is committed to creating a culture of inclusivity and accessibility, ensuring all employees feel valued and empowered. The company encourages innovation, creativity, and collaboration, fostering a community where everyone is encouraged to express their unique talents and perspectives.