Gucci Senior Client Advisor

Costa Mesa • USA

Friday, September 26, 2025

Gucci, a prestigious name in luxury fashion, is part of the global conglomerate Kering, renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation are at the forefront. The brand values its employees as integral contributors to its legacy of excellence and innovation in the fashion industry.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for new Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and embodying the brand's values.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring superior customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving challenging client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Brand ambassadorship
5. Sales and KPI achievement
6. Operational management
7. Conflict resolution
8. Communication and organizational skills

Prior experience in sales management within retail, luxury retail, or a service-oriented industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $17.00 USD to $19.00 USD per hour.

Medical, dental, and vision insurance, paid time off, 401K, and eligibility for an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation. The workplace is characterized by a collaborative spirit where every employee is valued as a unique contributor to the brand's success. Gucci is committed to creating an environment where employees can thrive and grow, both personally and professionally.