Gucci Senior Client Advisor

Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and individuality are celebrated. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global luxury market.

1. Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by acting as a Brand Ambassador through community networking.
8. Drive and exceed individual KPI goals by ensuring high levels of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Act as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule including evenings, weekends, and holidays.

1. Customer-centric leadership
2. Coaching and development
3. Product knowledge
4. Client relationship building
5. Sales and KPI management
6. Operational support
7. Problem-solving
8. Communication
9. Organizational skills
10. Adaptability

Sales management experience in retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

The position offers a comprehensive benefits package including medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci promotes a culture of inclusivity and accessibility, encouraging a diverse and collaborative environment. The brand values creativity and innovation, fostering a community where employees are empowered to express their individuality and contribute to the brand's legacy.