Gucci Senior Client Advisor

Cincinnati • USA

Thursday, May 1, 2025

Gucci, a prestigious name in the luxury fashion industry, is a part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and sustainability. The brand offers a dynamic work environment that fosters professional growth and encourages employees to push the boundaries of fashion and luxury retail.

1. Provide supervision and guidance to Client Advisors on the selling floor to ensure high performance and customer-centric service.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth of team members, ensuring a consistent and branded onboarding experience.
4. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
5. Attract new clients by networking within the community and acting as a Brand Ambassador.
6. Oversee floor leadership duties including opening and closing the store, and organizing coverage during breaks.
7. Uphold visual display standards in accordance with Gucci's guidelines and support daily store operations.
8. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry is preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance-driven mindset
4. Strong communication and interpersonal skills
5. Problem-solving and conflict resolution
6. Visual merchandising
7. Networking and community engagement

Candidates should possess sales management experience in retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Eligible employees may participate in an employee benefits program, which includes medical, dental, vision, paid time off (PTO), and a 401K plan. Additionally, there is an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity, creativity, and innovation. The brand values a client-centric approach and encourages a collaborative work environment where everyone is considered an owner. Gucci is committed to providing a supportive and accessible workplace for all employees.