Gucci Senior Client Advisor

Chicago • USA

Tuesday, October 21, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability. The brand fosters an inclusive and dynamic work environment, encouraging employees to push the boundaries of creativity and excellence.

1. Supervise and guide Client Advisors to achieve top performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge
4. Networking and client attraction
5. Operational oversight
6. Problem-solving and conflict resolution

Preferred candidates will have experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations to assist with the application and interview process.

Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees feel valued and supported. The brand encourages creativity, innovation, and a passion for excellence, creating a vibrant and dynamic workplace.