Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and professional growth.

1. Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader.
2. Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
3. Assist in the development and growth within the team.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
5. Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate excellent knowledge of the products as well as Gucci history and heritage.
7. Attract new clients by being a Brand Ambassador through networking within the community.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage for the floor when associates are at lunch/taking a break.
10. Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
11. Support the daily operations of the store when management is not present.
12. Serve as the first point of contact should a difficult client issue arise.

1. Sales management experience in retail, luxury retail, or service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

1. Customer-centric leadership
2. Real-time coaching and feedback
3. Product knowledge and brand representation
4. Networking and client attraction
5. KPI-driven sales performance
6. Operational support and problem-solving

Prior experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

The position offers comprehensive benefits including medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a radically client-centric approach and a collaborative work environment. The brand encourages creativity and ownership, promoting a flat, connected, and fast-paced methodology.