Gucci Senior Client Advisor

Bellevue • USA

Tuesday, April 1, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and diversity are celebrated. As an employer, Gucci is committed to fostering a culture of excellence and providing opportunities for professional growth within the broader Kering family.

1. Engage and establish strong relationships with clients, providing best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing relationships.
5. Leverage in-store technology to ensure a seamless client experience.
6. Collect and utilize meaningful client information to customize services.
7. Provide insights on local lifestyle trends to enhance the client experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Promote virtual appointments and distance sales to create additional selling opportunities.
10. Maintain a 'One-Gucci-Client' perspective for all transactions, ensuring a positive client experience.
11. Use storytelling and expert product knowledge to assist clients in making informed purchasing decisions.
12. Participate in store operations, including stock maintenance and administration.
13. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
14. Contribute to the visual display of products according to Gucci standards.

1. 4+ years of luxury fashion sales experience with a proven track record.
2. Passion for relationship building and client engagement.
3. High degree of ethics, professionalism, and integrity.
4. Ability to perform complex tasks with accuracy and commitment.
5. Proven ability to collaborate and function as a role model.
6. Deep knowledge and passion for fashion and luxury.
7. Flexibility to work evenings, weekends, and holidays.

1. Excellent communication skills, both internally and externally.
2. Strong commercial awareness and client attitude.
3. Ability to adapt to different clients and complex situations.
4. Capability to work in a fast-paced and dynamic environment.

4+ years of experience in luxury fashion sales or a similar customer service role, demonstrating an excellent track record.

A reasonable estimate of the current base salary range is $19.00/hour USD.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, emphasizing diversity in thought, background, and skills. The company values respect, responsibility, and trustworthiness, encouraging personal and professional growth through thoughtfulness and accountability.