Gucci Sales Advisor

Gucci is an iconic Italian luxury house within the Kering group, known for its craftsmanship, creativity and influential position in global fashion. The brand operates a network of flagship boutiques and retail locations worldwide and seeks retail professionals who can convey Gucci's heritage and signature service standards to discerning clientele.

1. Deliver exceptional, personalised service by executing the Gucci selling ceremony from reception to transaction and ensuring both store and personal sales targets are met.
2. Demonstrate deep product knowledge and articulate Gucci’s heritage to enrich the customer experience and build brand loyalty.
3. Conduct clienteling activities and use CRM to identify client needs, propose cross-selling and upselling opportunities, and grow sales.
4. Engage customers on fashion and luxury trends, adapt communication to varied client styles, and cultivate long-term relationships.
5. Maintain qualitative client data in the company CRM to support retention and prospecting efforts.
6. Implement Gucci visual merchandising guidelines to maintain compelling product displays.
7. Ensure proper stock levels and organise floor and back-of-house inventory in accordance with company policies.
8. Adhere to Gucci grooming and brand presentation standards at all times.

1. Customer-centric mindset with flexibility to adapt to diverse clientele.
2. Excellent verbal communication and interpersonal skills.
3. High ethical standards and a strong sense of responsibility.
4. Proven team-player with collaborative attitude.
5. Ability to perform effectively in a fast-paced, dynamic retail environment.
6. Previous experience in luxury retail, fashion or service roles preferred.
7. Proficiency in additional languages is an advantage.

1. Clienteling
2. CRM
3. Selling ceremony
4. Cross-selling
5. Upselling
6. Visual merchandising
7. Product knowledge (luxury fashion)
8. Inventory management
9. Customer service

Previous experience in luxury retail, fashion or customer-facing service roles is preferred; demonstrated track record in clienteling and meeting sales targets is an asset.

High school diploma or equivalent required; tertiary studies in fashion, retail management or a related field preferred.

Gucci promotes a creative, client-focused retail culture rooted in Italian craftsmanship and bold design. Employees operate in a demanding yet collaborative environment where high service standards, attention to detail and brand stewardship are paramount.